Instructional Experience
Adjunct Instructor
Apr 2023 – PresentCalifornia Institute of Applied Technology
- Develop and deliver synchronous online courses for adult learners focusing on Computer Fundamentals and CompTIA Tech+ (CIS100B).
- Plan and organize instruction to maximize student engagement, adapting teaching methods to meet diverse learning needs.
- Demonstrate mastery of technical subject matter, simplifying complex topics for foundational IT students.
Student Support Technician & Supervisor
2011 – 2013Oregon State University College of Business
- Supervised 10+ employees, managing scheduling, hands-on training, and job performance monitoring.
- Developed and implemented a new comprehensive training program that resulted in a 50% increase in knowledge retention among new hires.
Guest Experience & Operations Specialist
Apr 2003 – Feb 2008The Walt Disney Company
- Mentored and trained a diverse team of 500+ cast members, instilling the "Disney Standard" of service integrity and operational excellence.